Resources

Read our 2025 Loyalty Sentiment Report which is based on feedback from nearly 20,000 US shoppers. The report provides deep insight into how loyalty programs influence shopper behavior and what grocers need to consider when developing their next generation of programs. The report provides a deep analysis of 43 loyalty programs run by the largest grocery chains in the USA. The report is free to download and we welcome your commentary and feedback

Awaken the sleeping giant to grow margins and revenue.
This white paper explores the challenges retailers face in harnessing the potential of loyalty data to drive meaningful business outcomes. Despite the vast amounts of data generated by their program many retailers struggle to convert this information into actionable insights that positively impact customer loyalty, profitability and overall business performance.

A Retailer’s Guide to Monetizing Customer Insights with Suppliers.In this white paper we explore the main questions and considerations for any retailer looking to realise greater potential from its customer data asset, through commercializing data, insight and customer reach with suppliers. The paper additionally provides the basis of a ‘how to’ playbook for establishing a retail data commercialization program.

A framework for assessing your readiness to unlock value from your customer data. This checklist provides you with an actionable framework for assessing your readiness to unlock value from your customer data. ​​

A Data & Insights Perspective For Retail Executives. Covid changed retail almost overnight. It has changed retail because shopper behaviour has changed. Do you know how your shopper behaviour has changed and its implications for your instore and e-commerce offerings?