Operations solutions
Retail intelligence for
store operations teams
11Ants gives retail operations teams two ways to diagnose store performance from your budget, inventory, POS and loyalty data. Ask Ant why a store is underperforming and it explains the causes in plain English. Use research modules such as Store Review and Store Twin for deep, repeatable store analysis. Operations teams use it to benchmark stores, decide where to intervene first and fix problem stores faster.
9
countries
4,000+
stores
40+
research modules
11Ants is a Retail Intelligence platform used by retailers including Mercator, IDEA, Metcash, Konzum and Green Cross Health. Retail Intelligence is the decision layer on top of retail analytics: analytics tells you what happened, and intelligence tells you what to do. 11Ants gives teams two ways in: Ant, an AI expert anyone can ask in plain English with no training, available 24/7, and more than 40 research modules, ready-built retail analyses with their own visualizations for deep, repeatable work.
What jobs does 11Ants do for operations teams?
Operations teams have limited field time and many stores. The hard part is knowing which store needs attention, why, and what will fix it. 11Ants covers three jobs:
Ant also turns what the data says into a plain-English explanation that store managers can act on.
What can an operations manager ask Ant?
These are real question types from thousands of questions retail users have asked Ant:
How can I help?
Which stores were up on last year, and which were down?
Wastage for this store last week, split by reason code.
Which SKUs are out of stock at these stores?
Diagnose why this store missed the promotion uplift.
Compare this store against similar stores.
Split this store’s sales by category.
What is the percentage sales increase at each store?
Which stores achieved budget and which did not?
Ant asks a follow-up when a question needs more context, so short questions work.
How can I help?
Which stores were up on last year, and which were down?
Which stores achieved budget and which did not?
What is the percentage sales increase at each store?
Split this store’s sales by category.
Compare this store against similar stores.
Diagnose why this store missed the promotion uplift.
Which SKUs are out of stock at these stores?
Wastage for this store last week, split by reason code.
Ant asks a follow-up when a question needs more context, so short questions work.
How does 11Ants work for operations?
11Ants brings every store’s data into one place and updates it daily.
Data used
POS transactions, loyalty, budgets and inventory, with 27 months of rolling history.
Modules operations teams use most
Store Review, Store Benchmarking, Store Opportunity, Store Twin, Store A/B Test, Busy Times and Budget.
Outputs
Store diagnoses, ranked lists of stores to act on, and plain-English briefs for store managers.
Security
Hosted on Microsoft Azure, with data compressed and encrypted before upload.
See Ant diagnose a store
Demonstration data; brand names are illustrative.
What do operations teams say about 11Ants?
In a fast-changing environment it’s really important to have instantaneous decisions. I think 11Ants has improved our business significantly.
Andreja Možina
Director of Loyalty & CRM, Mercator
Which other teams
use 11Ants?
What happens in stores matters to every team, and 11Ants gives each one answers from the same data:
Operations FAQ
Can 11Ants show performance for every store?
Yes. 11Ants reports sales, margin, budget and customer measures for every store, compared with last year, budget and similar stores. Users can drill from region to store, category and SKU.
How does 11Ants compare similar stores?
The Store Twin and Store Benchmarking modules match each store with others of a similar profile, so comparisons are fair. A small rural store is compared with its peers, not with a flagship.
Can store managers use Ant?
Yes. Ant is built for business users, so store and regional managers can ask about their own stores in plain English, with no training in analytics needed.
Is 11Ants just an AI chatbot?
No. Store and regional managers ask Ant in plain English for a fast answer. For deeper work, research modules such as Store Review, Store Twin and Store A/B Test benchmark stores, size opportunities and test fixes the same way every time.
