5 Key Metrics for Measuring Customer Loyalty in Retail Stores
Key Metrics for Measuring Customer Loyalty in Retail Stores
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- 3 min
White Paper: Building a Data Forward Retail Loyalty Initiative
We've just released a new white paper titled 'Building a Data Forward Retail Loyalty Initiative' and if you are a retailer with a loyalty...
- 4 min
Department Store Customer Insights: actionable tips to make your data work harder
Department stores and fashion retailers have specific data idiosyncrasies which can limit the value of insights and analytics...
- 2 min
White Paper: Navigating the Post-Covid Omnichannel Transition
We’ve written a white paper which we think will be of interest to all retailers. It speaks to some of the changes being experienced by...
- 5 min
Retail Promotions – Do they Work? Truth is we don’t know
The big question a retailer should be asking at the end of every promotion is ‘which levers did this promotion pull and what can we learn...
- 1 min
Global Retail Loyalty Trends Report
We teamed up with the University of Auckland to research loyalty programs around the globe and find out what made an effective loyalty...
- 3 min
11Ants Retail Insights Cloud and The Girl From Ipanema
Retailers in Brazil have been telling us they’re experiencing the same pain as their counterparts in the rest of the world. Much like the...
- 2 min
11Ants Retail Insights Cloud Now Speaks Spanish!
Hola! We’ve got great news for all retailers in Latin America and Spain – we’ve launched a Spanish language version of our award winning...
- 1 min
Predictions for a Wow Customer Experience Future
An interesting read can be found on 1to1media’s site. Best quote is from Don Peppers: The future of customer experience is one in which...
- 1 min
11Ants Browser Compatibility
We are often asked the question – which browsers are 11Ants RIC, AIC and LIC compatible with? The answer: 11Ants solutions are...
- 1 min
11Ants Analytics featured in an article on Optimising Retail Operations in latest edition of The Rec
11Ants Analytics’ Tom Fuyala is interviewed by The Record in an article on Optimising Retail Operations. In this article Tom and...
- 1 min
11Ants Recognized at Microsoft World Partners Conference
This is in the category of slightly old news, but we’d feel remiss in not sharing it! 11Ants Analytics was further elevated on the global...
- 2 min
11Ants Announces New Customer – Ecuador’s Leading Department Store Almacenes De Prati
11Ants is very excited to announce our newest customer – one of Latin America’s leading department stores – Almacenes De...
- 2 min
11Ants wins Microsoft’s Innovative Software Product of the Year Award
The team at 11Ants are humbled to have been announced winners for Microsoft NZ’s Innovative Software Product of the Year 2016 Award for...
- 1 min
11Ants Retail Insights Cloud announced as finalist for most Innovative Software Product in Microsoft
The team at 11Ants Analytics are very proud that our 11Ants Retail Insights Cloud (11Ants RIC) was announced as a finalist for Innovative...
- 6 min
Optimizing a Merchandise Hierarchy for Customer-Centric Fashion Retailing
A common question from fashion retailers and department stores is ‘What is the optimal way to define the merchandise hierarchy so that we...
- 6 min
Building a Retail Value Segmentation Model in Less than 10 Minutes
The first step in customer-centric retailing is to get a sense of which of your customers are the most important to your business and...
- 1 min
How Alibaba is using Bra Size to Predict Online Shopping Habits
There is a short read on Quartz discussing data mining and analytics at Alibaba and some examples of findings – worth the read. How...
- 2 min
Tesco’s Downfall is a Warning to Data-Driven Retailers
Michael Schrage wrote an article for HBR titled Tesco’s Downfall Is a Warning to Data-Driven Retailers. The premise of the article is...
- 3 min
Can Clouds Increase Visibility? The Customer Woods for the Product Trees
“The problem with our business” the exec at a several hundred retail store chain said, as he forlornly stared down into his coffee cup...
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