Key Metrics for Measuring Customer Loyalty in Retail Stores

We've just released a new white paper titled 'Building a Data Forward Retail Loyalty Initiative' and if you are a retailer with a loyalty...

Department stores and fashion retailers have specific data idiosyncrasies which can limit the value of insights and analytics...

We’ve written a white paper which we think will be of interest to all retailers. It speaks to some of the changes being experienced by...

The big question a retailer should be asking at the end of every promotion is ‘which levers did this promotion pull and what can we learn...

We teamed up with the University of Auckland to research loyalty programs around the globe and find out what made an effective loyalty...

Retailers in Brazil have been telling us they’re experiencing the same pain as their counterparts in the rest of the world. Much like the...

Hola! We’ve got great news for all retailers in Latin America and Spain – we’ve launched a Spanish language version of our award winning...

An interesting read can be found on 1to1media’s site. Best quote is from Don Peppers: The future of customer experience is one in which...

We are often asked the question – which browsers are 11Ants RIC, AIC and LIC compatible with? The answer: 11Ants solutions are...

11Ants Analytics’ Tom Fuyala is interviewed by The Record in an article on Optimising Retail Operations. In this article Tom and...

This is in the category of slightly old news, but we’d feel remiss in not sharing it! 11Ants Analytics was further elevated on the global...

11Ants is very excited to announce our newest customer – one of Latin America’s leading department stores – Almacenes De...

The team at 11Ants are humbled to have been announced winners for Microsoft NZ’s Innovative Software Product of the Year 2016 Award for...

The team at 11Ants Analytics are very proud that our 11Ants Retail Insights Cloud (11Ants RIC) was announced as a finalist for Innovative...

A common question from fashion retailers and department stores is ‘What is the optimal way to define the merchandise hierarchy so that we...

The first step in customer-centric retailing is to get a sense of which of your customers are the most important to your business and...

There is a short read on Quartz discussing data mining and analytics at Alibaba and some examples of findings – worth the read. How...

Michael Schrage wrote an article for HBR titled Tesco’s Downfall Is a Warning to Data-Driven Retailers. The premise of the article is...

“The problem with our business” the exec at a several hundred retail store chain said, as he forlornly stared down into his coffee cup...